General Conditions

Registration can be done by filling in the form on our website or the form sent as an attachment by e-mail.

For group courses the minimum admission age is 18 years and a minimum BA educational level or Gymnasium.

For advanced group courses there is an intake procedure for students who developed their proficiency elsewhere.

For the individual programmes - beginner and advanced - students are invited for an interview at the office. An interview in-company is also possible.

Placement in a group course is effected after receiving payment. In the event of a third party (employer), a signed company confirmation will suffice.

If the number of applicants exceeds the number of available places, participants will be placed in order of date of payment.

• In the event of a course cancellation, Baay DLC will inform the participants as soon as possible and no later than 3 days before the planned course date by e-mail or in writing. Deposited course fees will be refunded to the account within 3 working days.
• Reasons for cancellation of group courses can be insufficient student applications or prolonged illness of a teacher and the unavailability of a replacement.
• Cancellation of a course by a student 10 days before the start of a course will be fully reimbursed. Later cancellations before the starting date will be reimbursed for 60%. Cancellation is to be done by e-mail or post; the date of receipt will be considered the notification date.
• The cooling-off period is 14 days, calculated until the confirmation date. This is also free of charge if the participant changes their mind within 14 days of the start date of the course.
• Cancellations from a group course by a student in the period prior to 10 days before the start of the course will be fully reimbursed.
• Cancellations in the period of 7 days before the start will be reimbursed for 60%.
• After the starting date of the course, it is not possible to refund the course amount.

For missed group lessons Baay DLC has no obligation for financial or any other form of compensation, such as suspension to another course or catching up missed lessons in another group.

For individual programmes a timetable will be made and in principle the same terms will be held as with participants for group programmes, with the exception of timely notified cancellations of lessons. A timely notification is 24 hours in advance. The participant is entitled to move to a maximum of three training dates and times up to 4 weeks after the original agreed date for free.

Personal data is handled with care. Only Baay DLC has access to the personal data. The personal data will only be provided to third parties after the consent of the data subject has been given.

A customer who is dissatisfied with our service should contact the managing director of Baay DLC, Mascha Baaij, by phone or e-mail: +31 (0)6 19 87 07 86 / info@dutchlanguagecourses.nl.

Mascha Baaij will do everything to resolve the problem immediately. If a complaint cannot be resolved by her, the complainant may inform our independent mediator, Ron Penning, reachable at r.penning@pijnacker-nootdorp.nl.

All complaints will be dealt with confidentially by the mediator. The mediator will consider the evidence in strict confidence and within a period of 28 working days will give an absolute judgment, of which the consequences will be promptly settled by the institute.

For any queries, please contact us at +31 (0)6 19 87 07 86 / info@dutchlanguagecourses.nl, every weekday from 09:00 - 17:00.